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Cancellation policy


A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. If you are an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) and, when concluding the contract, you are exercising your commercial or self-employed activity, there is no right of withdrawal.


You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must contact us (K-meral GmbH & Co KG, Sachsenweg 9, Hambau / Öko-Zentrum NRW / Halle 4, D - 59073 Hamm, Telephone:+49 (0) 2381 - 905 9350, Fax: +49 - (0) 2381-90 59 310, email address: by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to sign this contract revoke, inform. You can use the attached model withdrawal form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we'll use the same form of payment that you used in the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. For goods that cannot be sent as parcels, in particular freight forwarding goods the costs are estimated at a maximum of around EUR 95.00. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functioning of the goods. The assembly and installation of lights on ceilings and walls is excluded. This goes beyond checking the properties and functionality and can lead to the performance of value replacement.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not exist for contracts

- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.

The right of withdrawal also does not apply:
For consumers who are habitually resident in a country that is neither a member of the EU nor the EEA at the time of the conclusion of the contract, German law applies to the exclusion of UN sales law and German consumer protection law.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

K-meral GmbH & Co KG
Sachsenweg 9
Hambau / Öko-Zentrum NRW / Hall 4
59073 Hamm
+49 2381 9059310
E-Mail address:

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